IT Technician Level 1 – Digital Nova Scotia – Leading Digital Industry

IT Technician Level 1

GBS Technologies provides Managed IT services to small and medium-sized businesses (SMB) and is seeking an IT Specialist Level 1 to support, onboard, and maintain the systems of our clients.

We provide a comprehensive managed IT service to our clients including email, desktop, and server support, managed networks, managed endpoint and cloud security, backup and disaster recovery, and business voice and collaboration. The successful candidate will have a combination of technical and social skills and work as part of a team to deliver a great customer experience.

The successful candidate should have experience working on a helpdesk or similar role and a good understanding of IT systems. They should have excellent communication skills and a willingness to collaborate with all members of the team to support requests.

Responsibilities:

  • Administer, monitor, and troubleshoot a wide variety of commercial IT systems, ranging from desktops, servers, networking, storage, and mobile devices.
  • Administer, monitor, and troubleshoot backup solutions, Disaster Recovery solutions, remote connectivity, and security solutions including firewall management and network security measures to protect data, software, and hardware.
  • Design, configure and test computer hardware, networks, and virtual server environments.
  • Diagnose and repair hardware and software issues on desktops & laptops.
  • Willingness to work in any role in an IT Support group.
  • Support and promote Managed IT Services, VoIP solutions, and information technology offerings.
  • Uncover business opportunities leading to the creation of innovative information technology solutions with new and existing customers.
  • Maintain a degree of knowledge regarding information technology products and the ability to communicate this knowledge to clients.
  • Develop a solid understanding of the managed services and information technology used by clients.
  • Prepare and update policies and supporting documentation as required.

Qualifications:

  • 1 years of experience in IT support required.
  • CompTIA, Microsoft, or other relevant industry certification considered an asset.
  • Experience with Microsoft Hyper-V or other virtualization environments are considered good to have.
  • Experience deploying, migrating, and administration of Microsoft 365 suite including Outlook, Teams, One Drive, and SharePoint.
  • Experience with server environments including domain controllers, on-prem AD, and Azure AD, user permissions, and roles.
  • Knowledge of ITIL Incident, Problem and Change management processes would be an asset.
  • The ability to communicate effectively across broad levels of client representatives from highly technical employees to senior executives.
  • Demonstrated critical thinking and critical thinking skills.
  • Initiative-taking, punctual, and dependable candidate with a passion for IT & supporting users.
  • Driver’s License Required.

Job Type: Full-time

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday