Sr Business Systems Analyst – Digital Nova Scotia – Leading Digital Industry

Sr Business Systems Analyst

Emera Energy (EE) is a wholly owned subsidiary of Emera Inc. Emera Energy manages energy commodities and provides related energy management services on behalf of customers throughout Canada and the United States.

The business combines a wealth of expertise, experience and technology to harness global, regional, and local market information related to commodities, generation, transmission, gas transportation and storage to realize growth opportunities.


Reporting to the Manager of IT Business Support, the Senior Business Systems Analyst is responsible for day-to-day application support for several Emera Energy applications:

  • Troubleshoot and resolve application incidents following standard Incident Management procedures.
  • Assess, prioritize, and complete application requests in a timely and quality manner.
  • Manage application support issues, requests and associated customer communications proactively to completion using standard tracking tools.
  • Manage and execute application changes using standard Change Management methodologies.
  • Perform proactive application error and health monitoring.
  • Support and enforce corporate application security policies and procedures.
  • Perform audit controls and reporting related to application access and usage.
  • Effectively self-manage and re-prioritize work to balance resolution of incidents, request fulfillment, and project work to ensure highest priority issues are addressed and deadlines are met.
  • Interact with vendors to resolve application incidents and problems, and research information.
  • Work collaboratively and maintain relationships with business partners, system users, peers, and vendors.
  • Satisfy customer reporting requests through customer education of system functionality or development and execution of reporting, as appropriate.
  • Answer customer questions regarding application usage.
  • Provide after-hours support by participating in an on-call rotation with the technical support team.
  • Complete application system administration requests in a timely and quality manner.
  • Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations.
  • Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users.
  • Maintain document for support details for application.

You will be responsible for personal safety and that of co-workers, by observing all Occupational Health and Safety Rules and Regulations.

Skills, Competencies and Experience:

As the ideal candidate you recognize yourself in most of the following competencies, and possess or are working towards the desired skills and experience listed below:

  • A University degree or diploma in a computer related discipline, with a minimum of two (2) years’ experience in technical client facing support roles, OR five (5) plus years of experience in supporting clients in a technical role.
  • An understanding and experience utilizing best practice information technology incident and request management processes is essential.
  • Solid analytical and problem-solving skills.
  • Excellent interpersonal and communications skills: the ability to communicate with end users to determine details of issues being experienced, and to clearly define request requirements.
  • Strong SQL skills.
  • Ability to understand and bring experience utilizing information technology incident and request management processes and systems.

The following skills would be an asset:

  • ITIL Foundations training/knowledge.
  • Working knowledge and experience with access security and controls.
  • MS Server experience.
  • MS SQL Server experience.
  • Python skills.
  • Ability to work in a fast-paced environment.

Why join Emera Energy?

Emera Energy is a wholly owned subsidiary of Emera Inc. and is a premier energy marketing company. Based in Halifax, Nova Scotia, Emera Energy buys and sells energy commodities, and provides related energy management services to customers throughout Eastern Canada and the Northeastern United States.

The business combines a wealth of experience and technology to convert global, regional, and local market information related to commodities, generation, transmission, gas transportation and storage into growth opportunities.

Emera is one of Atlantic Canada’s largest publicly traded companies, and a North American Top 20 utility. Our ability to serve more customers in more places is thanks to the commitment of our 7,100 employees in Canada, the USA, and the Caribbean. As we develop, we are excited to welcome new team members who are committed to our purpose and our approach to business. Emera values people who believe that safety and health, relationships, and excellence are integral to how we work. In return, we value the diversity of our people and invest in their growth through:

  • competitive compensation packages: including a comprehensive pension and benefits plan and employee-sponsored saving plans.
  • opportunities for career growth: including a strategic focus on employee development plans, ​ opportunities to advance within and between our affiliate companies, sponsored education programs.
  • giving back to communities: including corporate investments in the places where our people live and work; employee dollars-for-doers and fundraising-matching programs, scholarships for children of employees.

At Emera, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety, and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. A Finance Manager builds strong collaborative relationships with a commitment to a respectful, inclusive, and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.

Reports to: Manger, IT Business Support

Application Requirement: To apply, please click on the blue ‘APPLY NOW’ button in this job posting, complete all required information fields, and attach your cover letter and resume into one single file to the online form.

Salary: Commensurate with qualifications and experience.

Application Deadline: We encourage you to apply at your earliest opportunity but no later than Friday May 13, 2022. Late applications may not receive consideration.

Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.