DEETS: An exciting opportunity in an innovative and groundbreaking industry

Kinduct Technologies is a leading data and analytics software provider that is changing the way information shapes human performance. Kinduct’s highly secure, cloud-based platform allows sports, health and wellness organizations to spend less time managing their data and more time using it to inform decisions, promote constant improvements and produce exceptional results. Kinduct is the software provider of choice for many world-leading professional and elite sport organizations across the NFL, NBA, MLB, NHL, MLS and other professional and elite leagues. A number of Kinduct clients are world champions in their sport. Kinduct’s investors include Intel Capital, CFFI Ventures Inc., and Elysian Park Ventures.

A year in the life of a Kinducterdactyl:
●      Flexible working hours in an innovative and exciting industry
●      Health and Wellness Allowance
●      Parking or Transit Stipend
●      Extra Holiday Days
●      Never less than 15 days of vacation, even in your first year
●      Ample paid sick days
●      Health, Dental, Vision and complementary health – shared benefits coverage
●      Located at beautiful Purdy’s Wharf with access to many convenient amenities
●      Two blow out company events per year
●      A games room with a pool table and ping pong gear
●      A collaboration and relaxation space with three TV’s to enjoy the latest game as you relax with your view of the harbour
●      Many “Fun Factory” planned ongoing initiatives to pump up the Fun Factor
●      A collaborative, diverse and team focused environment that supports your growth as a professional all while ensuring we have a laugh along  the way!
Your Opportunity
As a Junior Support Specialist you will be working with Kinduct’s growing client base in high performance and professional sports to ensure timely and comprehensive responses to inbound client issues or problems. Working with a team of support specialists, as well as technical product and loyalty specialists, you will help to maintain and retain existing business and generally enabling their overall success on the Kinduct platform.


    • Coordinate the tracking and execution of inbound issue resolution within appropriate time frames;
    • Document the findings from client interactions and communicate them to various teams inside Kinduct;
    • Manage the process to effectively address client satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each client;
    • Work with the Product Management teams to identify and assist in the definition and design of new features and improvements;
    • Work with the Manager of Training and Knowledge to formalize knowledge of Kinduct’s software and how it provides value and benefit to clients;
    • Through highly responsive and value-based communication, work to develop a trusted relationship with your clients and develop them into references for our company as well as ongoing clients;

Technical Competencies

    • Undergraduate/Bachelors Degree
    • Previous Client Support or Account Management experience strongly preferred
    • Software experience, preferably SaaS software
    • Interest in sports, fitness, and health considered an asset
    • Understanding of the software development lifecycle is an asset
    • Professional proficiency in second language(s) considered an asset
    • Strong knowledge of business processes (Sales, Marketing, Service, Support)

Behavioural Competencies

    • Take initiative with seeking out tasks, communication, and updating status
    • Be willing to ask for assistance when roadblocks impede progress
    • Ability to define requirements and manage tasks with multiple deadlines under minimal supervision with a strong ability to prioritize and perform under pressure
    • Display reliability, integrity and trustworthiness
    • Possess strong analytical and problem solving skills
    • Display creative and innovative thinking
    • Flexible to rotating work week / hours
    • Display a commitment to learning
    • Show exceptional attention to detail
If you are looking for a new and exciting challenge, and the opportunity to work with some of the most successful professional sport franchises in the world, then look no further. We at Kinduct are looking forward to hearing from you, and to welcoming you to our ever growing family of Kinducterdactyls!