What you’ll do: Responsibilities
Reporting to the Academic Chair, Technology & Environment, the Information Services Specialist (CS6) is responsible for first-level computer hardware and software maintenance and support for the IT program at the IT campus, specifically managing the Net172 environment. In providing the day-to-day support in computer software, hardware, and network resources, the Information Services Specialist helps to ensure the timely delivery of education and administration services to students and staff.
You will support both Windows and macOS desktops and laptops as well as perform basic printer maintenance. You will work to support a network and equipment used for educational purposes. You will configure and provide technical support for smartphones and tablets for Wi-Fi, etc.
What you’ll need: Qualifications
- You are a collaborative, team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day. You understand our position as role models to our students and as such, you demonstrate the utmost professionalism, integrity and respect for all persons in everything you do. You are committed to life-long learning, occupational currency and a belief in NSCC’s mission. You bring a learning-centered perspective to everything you do. You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals. You flourish in a dynamic, changing and sometimes ambiguous environment by keeping informed and connected within your role and the College. Is this you?
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is a diploma or degree in Information Technology, Computer Science, or a related field.
- Possessing one or more of the following certifications, would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version 3/2011/4, Microsoft Technology Associate (MTA) and/or Network+, A+, Microsoft MCP or AppleCare Technician.
- This is an entry-level position. We welcome applications from recent graduates. One year of occupational experience which includes planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.
- Occupational experience in one or more of the following areas would be considered an asset: Cloud Services/Virtualization, Active Directory, VLANS and complicated network structures.
- You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Office 365, Windows, Mac and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work. · Experience in training/facilitation preparation, delivery and evaluation would be considered an asset. · Experience supporting/providing service to students and prospective students would be considered an asset.
- A valid driver’s license is required.
Relevant Skills and Knowledge
- You demonstrate a commitment to diversity and inclusion.
- You possess excellent interpersonal skills and are able to interact at all levels of an organization.
- You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
- Your superb team working skills enable you to contribute positively to a team environment.
- You have specific technical occupational knowledge and skill in: the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; IT/AV systems such as data projectors, SmartBoards and video conferencing; PC, Mac and Server hardware,
operating systems and applications; problem solving; multi-tasking and organizational skills; customer-focused with strong communication skills; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems.
- You are known for your problem solving and critical thinking skills.
- You are a strong communicator.
- You possess excellent coordination skills specifically related to coordinating services, work, events, such as Game Jams and participating/setting up the team at conferences, and logistics, working with other staff and third parties.
- You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support.
- You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems.
- You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware, and emerging technologies and software.
About Nova Scotia Community College
We are Nova Scotia Community College. Our mission is to help “Build Nova Scotia's economy and quality of life through education and innovation.” We offer more than 120 advanced skill programs in five academic schools, serving the whole province through a network of 13 campuses. Fully 86% of our graduates are employed, most in their field of choice; close to 90% have chosen to live and work in Nova Scotia.
NSCC is a modern comprehensive community college that has established itself as Canada’s Portfolio College. This unique foundation is the base from which NSCC delivers educational opportunities that are responsive, value-based and keenly honed to the skills graduates need to enter the workplace.