Reference Number: 8916
Business Unit: Information Technology
Type of Employment: Term, Full-Time
Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently seeking an IT Analyst to join our IT Business Support team in a full-time, term position.
Under the direction of the Team Lead, IT Business Support, the IT Analyst is accountable for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.
The IT Analyst needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:
- Troubleshoot and resolve application problems;
- Manage and execute application change using standard change management methodologies;
- Answer customer questions regarding product usage;
- Complete application system administration requests in a timely and quality manner;
- Provide proactive application monitoring;
- Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
- Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion;
- Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users;
- Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
- Interact with vendors to resolve application problems and research information;
- Maintain relationships with business partners and system users;
- Support customer reporting requests;
- Provide after-hours support.
You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.
Skills, Capabilities and Experience: The successful candidate will have a University degree or diploma in a computer related discipline and between two and five years’ experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.
Experience and knowledge supporting technologies or processes such as:
- Incident Management;
- Request Management;
- Change Management;
- SQL, data retrieval and analysis;
- Strong analytical and problem solving skills;
- Strong interpersonal and communications skills.
Working knowledge and experience with the following would be an asset:
- Crystal Reports;
- ITIL Foundations training;
- Integrated application environments;
- Project execution and implementation.
Reporting To: Team Lead, IT Business Support.
Form of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields, and copy and paste your covering letter and resume into the online form.
Salary: Commensurate with qualifications and experience.
Must Be Received By: All interested candidates should apply no later than October 13th, 2021.
Late applications may not receive consideration.
Recruitment and Promotion Policy:
At Nova Scotia Power we believe that it is powerful when everyone is included.
We strongly encourage applications from equity groups who have been historically underrepresented, including members of the visible minority community (especially those from historic African Nova Scotian communities), Indigenous peoples (especially Mi’kmaq), persons with disabilities, and women in non-traditional roles, as well as members of the LGBTQ+ community.
If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.
About Nova Scotia Power Inc.
We provide 95 per cent of the generation, transmission and distribution of electricity in Nova Scotia, and serve 500,000 residential, commercial and industrial customers across the province. Our 1,700 dedicated, safety-focused employees help manage $4.1billion worth of generation, transmission and distribution assets and produce more than 10,000 gigawatt hours of electricity each year. We use a fuel mix including hydro, tidal, wind, coal, oil, biomass and natural gas to generate electricity. Our facilities can generate as much as 2,453 megawatts of electricity that is delivered across 32,000 km of transmission and distribution lines throughout Nova Scotia.