Overview

In these roles you will be responsible for:

  • Analyzing and processing enrollment transactions in accordance with plan provisions
  • Acting on enrollment transactions based on knowledge of eligibility and plan requirements
  • Outreaching as necessary to obtain missing and required information for enrollment
  • Ensuring customer satisfaction and strive to meet service standards
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns
  • Working with staff to resolve questions
  • Working with examiners and audit team on audit findings
  • Provide coaching/mentoring to staff on quality-related items

Required Skills for this role include:

  • 2+ years of data entry experience that required a focus on quality including attention to detail, accuracy, and accountability for your work product.
  • 2+ years of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 1+ years of experience where you had to apply business rules to varying fact situations and make appropriate decisions
  • 2+ years of experience that required prioritizing your workload to meet deadlines
  • An education level of at least a high school diploma or GED
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Preferred Skills for this role include:

  • 1+ year(s) of experience in the healthcare industry such as medical claims coding, membership enrollment functions, call center
  • 1+ year(s) of experience with individual and group supplemental products, including Medicare supplements, limited benefit medical, dental/vision, critical illness and voluntary benefits plans.
  • Previous coaching or mentoring experience

About NTT Data Canada

NTT Data Canada drives outcomes that keep their clients a step ahead in the digitally dynamic world. Their team of more than 50,000 professionals worldwide works with clients to address the challenges of today and tomorrow – whether it’s helping jump-start a cloud migration, reinvent the customer experience, streamline business processes or upgrade ageing infrastructure. As a division of NTT DATA Corporation, a top 10 global IT services provider with 120,000+ employees in more than 50 countries, they excel in blending IT and business expertise with decades of industry know-how. NTT Data Canada offers one of the industry’s most comprehensive services portfolios, designed to modernize business and technology to deliver the outcomes that matter most to their clients.