Overview

  • Hands-on administration of contact center security
  • Hands-on experience with auto dialer scripting (agent and agentless) and methods – preview, progressive, predictive
  • Experience with Salesforce Agent and Nice inContact’s Maxx client
  • Understanding of dispositioning, tags, and ACW
  • Experience developing and modifying inContact’s Studio scripting tool
  • Strong understanding of Contact Center analytics
  • Knowledge of networking principles, including SIP, H.323, TCP/IP, VLAN’s, and QoS, NICE inContact CXone experience is a MUST
  • Working knowledge of Object-Oriented Analysis / Object-Oriented Design methodologies
  • Hands-on experience developing procedures, functions, triggers, indexes, constraints, materialized views, etc.
  • SQL, PLSQL, SOQL, Java, HTML knowledge
  • Familiarity with project & software development life cycles
  • Strong knowledge of Microsoft teams, Jira, Service Now, MS Office, Visio
  • Designs and delivers proof-of-concepts
  • Working knowledge of unit testing
  • Excellent problem-solving skills
  • Ability to trouble-shoot and resolve application performance issues using debugging techniques
  • Understanding of waterfall and Agile application design and development methodologies
  • Ability to recommend solutions, communicate benefits and successfully execute
  • Understanding of business processes, project management/planning, time management
  • Must be motivated and be able to contribute in a fast-paced environment while maintaining quality and performance
  • Strong communication and interpersonal skills
  • High level of customer service, with a sense of responsibility, takes initiative and ownership
  • Broad skills in both technology; analysis, business optimization
  • Desired personal profile: analytical, inquisitive, service; team-oriented, friendly demeanor, early adapter
  • Team player
  • Call center experience a MUST.

Job Segment: Developer, Java, SQL, Database, Testing, Technology

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About NTT Data Canada

NTT Data Canada drives outcomes that keep their clients a step ahead in the digitally-dynamic world. Their team of more than 50,000 professionals worldwide works with clients to address the challenges of today and tomorrow – whether it’s helping jump-start a cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure. As a division of NTT DATA Corporation, a top 10 global IT services provider with 120,000+ employees in more than 50 countries, they excel in blending IT and business expertise with decades of industry know-how. NTT Data Canada offers one of the industry’s most comprehensive services portfolios, designed to modernize business and technology to deliver the outcomes that matter most to their clients.