Under the supervision of the Chief Information Officer, the Assistant Director Client Technology Services is responsible for the effective management, coordination and overall operations of University-wide client-facing technological support encompassing the EIT Help Desk, desktop/personal computing technology, instructional technology (audio/visual), cellular telephones, etc. The Assistant Director is responsible for the cost-effective service delivery consistent with the strategies and goals of both the EIT Department and the University. The Assistant Director is responsible for Asset Management and the desktop/laptop Evergreen program whereby the University supplies a standard device for all permanent full-time faculty and staff. The Assistant Director is the primary EIT contact for the Atlantic School of Theology.

Group affiliation for this position is with the Administrative, Professional, Confidential (APC) Group. The position is evaluated at a Group 8 (salary range $83,160- $107,174).



To be the successful Assistant Director, Client Technology Services you will possess an undergraduate degree and a minimum of five (5) years of directly related work experience. As the successful candidate, you will have customer service experience, supervisory experience in a unionized environment, strong organizational skills and demonstrated ability in leading a team of IT Specialists and working under deadlines. Ability to work in a fast-paced, team-oriented environment and ability to lead a team through a creative process will round out your qualifications as the successful candidate. Project Management/ITIL/COBIT Certification is considered an asset for this position.

Work With Us

Apply for this opportunity online using our online application system through Career Beacon. Please visit https://www.smu.ca/about/work-at-smu.html to reference the job posting and description and click on “Apply through CareerBeacon” to submit your application or click on “Apply Now” on CareerBeacon.

Qualified candidates should submit the following with their application:

· Resume

· Cover Letter

· Three Professional References

The position will be posted on 16 September 2021 and will remain open until filled. No telephone calls please.

This position offers a comprehensive benefits package which can be viewed here on the Saint Mary’s University Human Resources website

At Saint Mary’s University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community.

All qualified candidates are encouraged to apply; however, preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process, please contact Human Resources at hr@smu.ca.

Saint Mary’s University promotes a Healthy Campus including a Scent-Free environment and a Smoke-Free Campus

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About Saint Mary’s University

The vision, mission and core values of Saint Mary’s University lay the foundation for the direction and culture of our university.


Saint Mary’s, building on its strong tradition of accessibility and community engagement, will be the University of choice for aspiring citizens of the world.


The mission of Saint Mary’s University:

Offer undergraduate, graduate and continuing education programs.
Engage in research and disseminate its results.
Serve the community from the local to the international level.
Core values

In achieving its mission, the Saint Mary’s community is guided by core values of:

Academic integrity
The pursuit of knowledge
Responsiveness to community needs
Openness to change
Concerns for a just and civil society
Commitment to environmental sustainability
Fiscal responsibility
We recognize the importance of the contribution and growth of each individual in the University’s success.