IT Support Specialist Program – Digital Nova Scotia – Leading Digital Industry
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What You'll Learn

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Introduction

During the first week of the program, participants will get introduced to the tools they’ll be using for the duration of the course. They’ll be introduced to CompTIA, the A+ certification, and IT support essentials including; documentation, safety, and customer service.

Hardware

Participants will learn what physically makes up the inside of a computer including RAM, processor, GPU, cooling systems, motherboards, and power supplies.

Operating Systems

Participants will get in-depth exposure to Windows, macOS, Linux, Android, and iOS.

Storage

This module will explore how computers store data and the different type of storage mediums.

Peripherals & Printers

This module covers all of the bits and pieces users plug into their computers. Everything from speakers to USB devices to monitor technologies. Participants will also spend this week learning about printers. This module will also cover printer deployment, management, and troubleshooting.

Command-line Interface

Participants will explore the command-line in Windows and Unix systems. They’ll gain a basic set of commands and a broad understanding of the CLI.

Mobile Devices

Student will learn about smart phones, laptops, tablets, and internet of things devices.

Troubleshooting

Participants will learn CompTIA’s industry-standard troubleshooting methodology. At the end of this module participants will have a wide-range of tools in their toolbox to troubleshoot macOS and Windows.

Networking

Participants will learn both the physical and digital side of computer networking. This module will teach participants how the internet works on a high level and the different physical components that make up physical home and enterprise networks.

Network Troubleshooting

Immediately following participants learning about networking, they will dive into learning how to troubleshoot wired and wireless networks.

Cloud and Virtualization

Participants will explore cloud computing and virtualization including SaaS, PaaS, and IaaS.

Cybersecurity

For their final week, Participants will explore the world of malware and endpoint security including; anti-malware, mobile device management, and threat defence.

Final Assessments

In the final week, students will take all of their knowledge and work on some final assignments.

In-Program Support Offered

Live Sessions

Online Community

Program Mentors

Course Content

Meet Our IT Specialist Teaching Assistant

Braden Newell

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