Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “Nova Scotia Digital Service” if you crave meaningful work and want to create change like we do.

The Nova Scotia Digital Service of the Department of Service Nova Scotia and Internal Services is a leader in client focused service delivery. This branch is responsible for all NS Government departments, agencies, boards and commissions’ technology services and support as well as supporting the NS Health Authority and IWK.

The scale and scope of what Nova Scotia Digital Service does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. The Province’s technology and business teams become more intertwined as new opportunities present themselves.

About Our Opportunity

As a Technical Analyst, you would provide IT support in a continuous operational environment for critical services within the shared services mandate of the Department of Service Nova Scotia and Internal Services. You will provide support to government departments, boards, agencies commissions and offices, as well as the Nova Scotia Health (NSH) and the Sir Izaak Walton Killam Health Center (IWK).

You may be the first point of contact for clients and represent the front face of the organization. You will be required to deal with clients of various personalities and levels of IT knowledge in determining the root cause of their problem before initiating a plan of resolution. You must have the ability to use common, non-technical language when necessary. You play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.

Primary Accountabilities

Qualifications and Experience

To be successful in this role, you will possess a bachelor’s degree in Computer Science; or have graduated from a recognized Information Technology program.

You will also have the following skills or experience:
• Capacity to manage various tasks while maintaining task deadlines under pressure and a strong attention to detail;
• Continued knowledge of new and emerging technologies;
• Knowledge of desktop hardware, software, printers, Windows desktop OS (7 and above), and Microsoft technologies such as Microsoft Office Suite or Office 365, Outlook, Skype For Business;
• Experience working with support tools such as remote PC management, antivirus, and incident management tools to resolve customer requests in a timely fashion;
• Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, DNS, DHCP, SCCM, Intune)
• Demonstrate prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills;
• The ability to work well in a dynamic team environment where innovative thinking and excellent client service are part of the culture;
• Provide on-call support as required to ensure appropriate device and application availability in accordance with predefined on call schedules and processes.
• Must have access to reliable transportation while providing on-call support; and,
• May perform other related duties as assigned.

*A Foundations certificate in Information Technology Infrastructure Library (ITIL) would be an asset.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

Additional Information

This posting will be used to fill one permanent positions.

Work locations: Kentville NS.

This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.

Adhere to the NS Gov Vaccine Mandate of being fully vaccinated prior to the start date. On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View News Release

What We Offer

Pay Grade: PR 01 – PR 11

Salary Range: $1,488.35 – $2,688.50 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.