Description

Name: Clive Christian D. Canlas

Address: Room 7, Building 66, Zone 25, Al Urouba Street, Al Mansoura, Doha, Qatar

Mobile: +974 7047 0452
E-Mail: clive.canlas5@gmail.com

CAREER OBJECTIVE

Technical Support Specialist trying to find new challenges and improvements in IT Operations and Cyber
Security. A decade of experience assisting several companies in need of improvements to their processes,
research optimization and answers in emerging trends in the IT Sector. The optimization of the company’s

resources is as important as the growth of my career.

CORE COMPETENCIES
▪ Hardware and Application Troubleshooting, Management and Monitoring.
▪ Research and Development for Optimizing IT Processes.
▪ Incident Management and Change Management.
▪ System and Computer Log Analysis.
▪ Information Documentation.
▪ Data Back-Up and OS Imaging.
▪ Client and Customer Service Satisfaction.
▪ Installation and configuration of network devices such as Access Points, Firewall and Routers.
▪ Windows 7 and Windows 10 troubleshooting, maintenance and administration.
▪ Active Directory User Account Administration.
▪ Basic SQL Query for information gathering on DB.
▪ Cisco CLI basic configuration and Log Analysis.
▪ Intermediate process of malware removal.

PROFESSIONAL EXPERIENCE

Vision Box, Qatar Since 03’19- Present
Website: https://www.vision-box.com
Company Profile: https://www.vision-box.com/company/about
Designation: Technical Support Specialist
Job duties (to be attested from employer)
• Daily preventive maintenance of border-control gates to avoid flight delays of passengers.
• Corrective maintenance if there’s application or hardware concerns on border gates.
• Daily reports of preventive/corrective maintenance through tickets and emails.
• Report high priority incidents to both Vision Box management and Immigration tech support.
• Maintenance of devices such as monitoring PC, Periscope, Pro-action PC, security sensors.
• Troubleshooting of hardware and software specific issues.
• Document every information from OS imaging, installation and troubleshooting.
• Create rapport with Immigration officers, Flight Attendants, Pilots and Airport Staff.
Project Handled
Physical modification and device installation for the access border control gates (March – 2018 to April
2018).
• Install new components such as matrix board, security sensors and rail sensors.
• Physical upgrade from legacy ITX board with Windows 7 to ITX board with WIndows 10.
Chimera Solutions, Qatar Since 06’17- 02’19
Website: https://www.chimerasol.com/
Company Profile: https://www.chimerasol.com/about
Designation: Technical Support Coordinator
Job duties (to be attested from employer)
● Prepare and configure Posiflex Point-of-Sales machines for deployment.

● Phone, email and remote troubleshooting of POS machines.
● Deployment, dispatch and setup of POS and devices on-site.
● Hardware and software laboratory testing.
● Implementation of ticketing tool and guide co-workers in using the CRM.
● Administration of customize program for business; Restaurant Manager, Intercard and Repairshopr.
● Documentation of reports, troubleshooting and usage of the program.
● Configuration and Troubleshooting of Cisco Access Points, Ubiquity Unifi AP.
● Planning of gateways,subnets and DHCP servers for network devices.
Project Handled
Intercard systems’ planning, installation, maintenance and troubleshooting in multiple amusement parks in
Doha, Qatar.
• Multiple sites (Jungle Zone andEntertainment World, Megapolis and Minipolis, Funday and
Farah Park, and Jungaloona)

Maersk GSC, Philippines Since 10’13- 02’17
Website: https://www.maersk.com/
Company Profile: https://in.linkedin.com/company/maersk-global-service-centres
Designation: Senior Vessel IT and Application Specialist
Job duties (to be attested from employer)
● Fix user issues/ concerns in daily operations for the following applications: Helm on Board, Helm
Dispatch, HMS and Sertica.
● Avoid occurrence of errors and take preventive measures through incident management and change
management using BMC Remedy and Service Now (helpdesk ticketing tool).
● Check and troubleshoot connectivity of routers, Wi-Fi and 4G within the proximity of the tugboats.
● Share feedback regarding task assignments and contribute towards achievement of process
deliverables.
● Documentation of Fault Finding/Troubleshooting Guides, Statistics on number of Tugboats issues,
resolution and causes of different unit incidents or requests.
● Provides remote assistance on units concerning software, malware and operating systems.
● Configuration and troubleshooting of iPad (Microsoft Intune), Windows 7 64 Bit, Cisco ASA
configuration, Cradlepoint Router Troubleshooting,and Active Directory Administration
Project Handled
● No projects handled

TxVia (Google Subsidiary), Philippines Since 09’10- 06’13
Website: http://www.txvia.com/
Company Profile: https://www.linkedin.com/company/txvia/about/
Designation: Tier 1 Operations Analyst
Job duties (to be attested from employer)
● Troubleshooting of various faults and alerts that occur on client/vendor networks; maintenance
activities such as checking event logs (using Nagios and UNIX Terminal, pgAdmin) for error
conditions.
● Creates accounts on LDAP for newly hired Agents/CSR/QA technologies/Managers for them to
have access in the Ops Console.
● Mediate client and vendor concerns to supervisors or Tier 2 Operations using Atlassian Tools (JIRA)
● Probes and identifies system and access irregularities reported and experienced by Operations;
Coordinates with the Network and Technical Operations team accordingly.
● Ensures that all issues are addressed within the prescribed timelines and acts as the primary focal
point of contact for the resolution of problems or issues being raised through JIRA tracking tool.
● Creates and completes internal and external reports with accuracy, consistency, and within the
prescribed timelines.
Project Handled

● No projects handled

ACADEMIC QUALIFICATIONS

● Bachelor’s in Information Technology from Colegio De San Juan De Letran, Intramuros, Manila ,
Philippines in 06’03-03’07
Certifications/ Diplomas or Work related trainings
● Financial Feasibility of a System
● Evolution of Telecommunication
● CISCO Network and Routing
● Personality Development and Job Application Preparation
● CCNA Module 1-4 Fast Track Learning (Mnet IT solutions)
● Trend Micro Learning Center
● A+ Core Operating System and Hardware
● Network+ Certification Training
● MOC 2274 – Managing a Microsoft Windows Server 2003 Environment
● MOC 2275 – Maintaining a Microsoft Windows Server 2003 Environment
● MOC 2276 – Implementing a Microsoft® Windows® Server 2003 Network Infrastructure: Network
Hosts
● MOC 2277 – Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network
Infrastructure: Network Services
● MOC 2278 – Planning and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure
● MOC 2279 – Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active
Directory
● MOC 2285 – Installing, Configuring and Administering Microsoft Windows XP Professional
● MOC 2072 – Administering a Microsoft® SQL ServerTM 2000 Database
● MOC 2559 – Introduction to Visual Basic.Net Programming with Microsoft® .Net

Education

Colegio de San Juan de Letran

June 2003 - March 2007 Bachelor of Science In Information Technology

Graduated with Diploma

Experience

Vision Box, Qatar

March 2019 - present Technical Support Specialist

Chimera Solutions, Qatar

June 2017 - February 2019 Technical Support Coordinator

Maersk GSC, Philippines

October 2013 - February 2017 Senior Vessel IT and Application Specialist

TxVia (Google Subsidiary)

September 2010- June 2013 Tier 1 Operations Analyst