Description

·         Organized, adaptative professional offering

7+ years of experience in IT Support

·         IT skills and user Support formation.

·         Experience in Windows and Linux Systems

·         Network support skills

·         ITIL Foundation v3 – Certified Professional

Education

UNINASSAU

2008/2012 Diploma in Network Support

Experience

Hospital Unimed Caruaru

2016 - 2019 SERVICE DESK ANALYST

• Medical Software (MV) Electronic Medical Record
• Team cooperation to keep SLA Levels
• Update Softwares and error handling
• Computer and IT Hardware Maintenance
• Manipulation and Action required in SQL
• Windows and Linux User Support

School Saint Mary of Angels

2013 – 2016 COMPUTER OPERATOR

• Windows User support
• Structured cabling installation
• Windows Server Management
• Linux Server Management
• Training in Educational softwares