MAI IBRAHIM YEHIA HAGGAG
Date of Birth: 14 May 1982
Residence: Bedford, NS
Marital Status: Married
Be part of professionally managed organization that provides excellent career opportunities and contributing in the growth and development of the organization.
2000 – 2004 Degree: Bachelor of Engineering
University: Ain Shams University, Cairo
❖ Cisco Certified Network Associate (CCNA)
❖ Cisco Data Center Support for unified communications Specialist
❖ Autocad 2d-3d
❖ 3D Max.
❖ Adope photoshop
❖ Vector Works (Apple Machintosh system & Windows Microsoft system).
❖ Ms. Word / Ms.Excel
❖ Power point
09/2020 – Present
Substitute Admin Assistant
Provide administrative support in the day to day operations of the school.
Assist in the student registration process as required.
Provide receptionist services to staff, students, and general public.
Respond to inquiries from parents/guardians, students and general public.
Maintain time and attendance records for all school-based staff.
Maintain the student information system.
British Council – Riyadh
IELTS Examination Service Assistant
Provide administrative support in the implementation of IELTS exams in accordance with IELTS regulations and British Council policies in the following areas:
• Candidate registration and test place availability
• Pre-test, Test day and post test management and administration.
• Assist in setting up exam venues and managing venue staff.
• Deal with customer enquiries to British Council customer service standards.
• Manage IELTS related financial transactions on FABS and offline systems in line with Essential Finance.
American International School – Riyadh (AIS-R)
Human Resources and Communications
❖ Produce a weekly Newsflash of a high quality.
❖ Work cooperatively with the school principals, instructional and support staff in the Newsflash related activities of script writing.
❖ Monitor the schedule of school events.
❖ Cover photographic responsibilities at major school events.
❖ Translate Arabic letters to English and vise versa.
❖ Follow up with the expediter on all the governmental processes in hiring and providing health & social insurance for all the overseas staff.
Orange Cairo (France Telecom Group)
Solution Delivery Manager (SDM)
❖ Supervise customers Network Implementations.
❖ Coordinate with technical teams to insure customer change requests are met.
❖ Attend meetings with the customers to discuss project status and concerns.
Global Technical Support Engineer (GTS)
❖ Monitoring Customer network Performance.
❖ Troubleshoot customer’s Network.
❖ Coordination Network upgrades.
Service coordination agent (SCC)
❖ Schedule and manage day-to-day workload and activities of Field Engineer.
❖ Proactively monitor all calls
❖ Escalate in a timely fashion
❖ Liaise with other global SCC’S in a professional manner
❖ Highlight any failed SLA calls to immediate supervisor
❖ Customer’s SLA’S will be met.
❖ Consistent high level of Customer Satisfaction
❖ FOIS field performance will meet KPI’s
Archimid Architects Ltd.
❖ Draw Architectural drawings.
❖ Write minutes of meetings
❖ Revise shop drawings (Architectural, Structural & Electromechanical).
❖ Calculate bills of quantities.
❖ Supervise projects flow
❖ Team Player
❖ Fluent in Arabic
❖ Fluent in English