Description

PROFESSIONAL SUMMARY

Telecom IT professional with 7 years of experience working in network and systems operations & maintenance. Recent experience includes, Senior System Engineer in Mir Telecom, provided IT and VoIP technical support and troubleshooting service, maintained relationship with vendors regarding service issues as per agreement.

 

SKILLS

VoIP Technical support, Remote access (SSH, RDP, Telent), Computer Networking, Packet Mirroring, Wireshark, TCP/IP, Protocols (DNS, DHCP, TCP, UDP, SIP, ISUP etc.), IP addressing, CIDR, Routing, LAN/WAN, AWS Cloud Computing, Troubleshooting (IT & VoIP), Security policy (ACL, CentOS IPtables), Linux [CentOS (5.9), RHEL 7], Windows Desktop 7/10, MySQL, PowerShell/Bash, Web Design (CMS: Wordpress, PrestaShop), Microsoft Office,

 

COMPETENCY

Professional communication, Teamwork, Change adaptability, Work shift flexibility, Quick learning

 

ACHIEVEMENTs
• Worked as a Volunteer in Bangladesh for Intellectual Property Rights’ 2015.
• Awarded Performer of the year 2016 in Mir Telecom Ltd.
• METROPOLE Academic Excellence Scholarship Award’ 2011.

Education

University of Dhaka, Dhaka, Bangladesh

2013/2016 MBA on Management Information Systems (MIS)

[Equivalent to Master’s degree, as determined by World Education Services, Canada]

International Islamic University Chittagong, Chittagong, Bangladesh

2006/2009 BSc Engineering on Computer & Communication Engineering

[Equivalent to Bachelor’s degree (four years), as determined by World Education Services, Canada]

Experience

Mir Telecom Ltd., Dhaka, Bangladesh

Jan 2017 - Apr 2019 Senior System Engineer

1st International Gateway Operator that is connected with major Tier1 and Tier2 operators across the world. http://mirtelecom-bd.com

Responsibilities:
• Worked with vendor to update system and upgrade hardware, software as per agreement
• Prepared business case for management by coordinating between technical & commercial team
• Prepared proposal document for participating in govt projects and Mir Telecom won an important project in the tender process
• Worked in Network QoS Tester Tool procurement project to assess the features of different vendors
• Planned and implemented OS level security policy in CentOS servers

Mir Telecom Ltd., Dhaka, Bangladesh

Jan 2014 - Dec 2016 System Engineer

• Provided 2nd level technical support to the Operation and Maintenance (O&M) team and clients
• Worked in Capacity Enhancement Project of Mir Telecom to integrate 3 new servers with the existing systems which eventually contributed to increase 30% traffic catering capacity
• Collaborated with internal stakeholders to prepare a feasibility study (technical/commercial) report for establishing a colocation data center which was implemented within a year
• Configured and modified new ACL, Routing, Map-group as per customer requirements
• Conducted regular systems health check, dumping logs, identify the loopholes to modify security policy, executed regular operation activity, and test bed implementation

Mir Telecom Ltd., Dhaka, Bangladesh

Sep 2011 - Dec 2013 Assistant System Engineer

• Provided 1st level technical support via email and telephone to the clients across the world
• Worked in Operation Workflow Development project to develop a Service Level Agreement
• Executed maintenance activity as per vendor provided Methodology of Operation (MOP)
• Initiated actions with detail incidence report, and generated performance reports
• Monitored the network, systems, and services KPIs, generated performance reports, initiated actions with detail incidence report, and escalated issues to proper vendors

British Council, Dhaka, Bangladesh

Apr 2017 – Apr 2019 Invigilator

• Ensured the examinations run smoothly on the test day/s
• Confirmed all assigned test day duties and standards are met
• Sometimes worked as a Deputy Chief Invigilator (DCI) to manage and instruct invigilators

Self Employment

2016/2018 Entrepeneur

It was my personal e-commerce project launched in 2016. Purchased a domain name and hosting service from Namecheap.com, launched an website using CMS theme (Prestashop, Wordpress later) , embedded online payment method in the website, and conducted digital marketing to generate traffic to the website and social media page.