Description

Thomas Hiltz

902.448.6667 | thomas.j.hiltz@gmail.com | Bedford, NS | https://www.linkedin.com/in/thomas-hiltz

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“A Solution For Every Problem”
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Summary of Qualifications

-3 years’ experience providing IT support across professional office and consumer sales settings
-4 years’ experience handling ISO certified government documentation including healthcare information following the HIPPA standard
-Proficient in managing medical information systems in the healthcare technology sector
-Accurate typing skill up to 80WPM
-Skilled in adapting to unique computer environments and providing technical support as required in a factory setting
-Experience in creating manuals for training purposes out of complex technical documents for use in an ISO certified aerospace manufacturing plant
-Certified in TCPS 2 Core for ethical research, focusing on equity, diversity and inclusion

Technical Skills
Operating Systems:  Windows, Android, iOS, Mac OS, Linux

Applications & Tools: ServiceNow, Microsoft Office 365, Google Sheets, Gantt Charts

Tools: VMware, G Suite by Google, Packet Tracer, ORACLE Database

Project Management Fundamentals:  Agile, Waterfall, Scrum and Gantt Charts

Languages:  Python Hobbyist, SQL

Education

NPower Canada

Feb 2021 – May 2021 Google IT Support Professional Certificate

-14-week intensive online class training on the fundamentals of computer technology, and project management essentials
-Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems
-Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
-Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications
-Configure and support PC and IoT device hardware
-Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP
-Learn how to lay the foundations for successful Agile projects using methodologies and tools such as Scrum, Kanban, and Gantt Charts
-Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables

Eastern College

Aug 2010 - May 2011 A+

Coursera

May 2021 IBM Data Science Foundations Specialization

Foundational education to analyze data and create insights around the analysis. Skills learned include database creation, manipulation and visualization using R, Python and SQL.

Cisco Learning

April 2021 Cisco Networking Academy Intro To Packet Tracer Badge

Foundations on creating and mapping physical/logical networks via the Packet Tracer application, as well as troubleshooting TCP/IP issues.

Experience

PIVOT Research

Oct 2020 - Dec 2020 Urban Researcher

-Assisted in designing the PIVOT HUB, ensuring a respectful and ethical framework was set to align with PIVOT’s research goals
-Led morning zoom energizers in place of the team lead, bringing a fresh start to the team each day and increasing my teams overall productivity
-Confirmed a number of research responses from media postings, showing a notable increase in engagement with the PIVOT survey in Nova Scotia

NTT Data

Feb 2020 - Sept 2020 Information Support Tech

-Assisted with both technical support and individual tutoring of other trainees allowing the class as a whole to run more efficiently
-Created a series of quick launch tools to help new trainees get their systems up and fully ready for work in half the time of the traditional method
-Supported in testing the remote work program during the start of COVID, ensuring a smooth transition for 14 other employees when the job was fully moved to from-home work

Dollarama

Apr 2017 - Dec 2019 Cashier/Stock Replenishment

-Oversaw full reorganization of the warehouse food stock, reducing the time needed to complete inventory counts and
-Managed day to day troubleshooting of POS systems, allowing greater uptime of multiple cash registers to better assist customers
-Retrofitted seasonal stock switches and endcaps to better incorporate visual product flow, increasing overall sales of said items

Bourque Security

Apr 2016 - Dec 2016 Traffic Control / Site Security

-Oversaw movie sites where civilian management was key, de-escalating situations as needed to prevent any mandatory shot retakes
-Managed surveillance and logging for sites not currently in use, ensuring no damage or theft takes place between shooting days
-Acted as the front-facing individual to secure set property while also promoting the intellectual property, leading to increased interaction with the intellectual property before release

The Old Fish Factory

May 2015 - Nov 2015 Runner/Prep Cook

-Assisted customers as a point of contact for the kitchen, enforcing the quality of meals and leading to an overall increase in tips
-Fulfilled prep requests as required when assigned to other tasks, allowing the line cooks to focus on perfecting dishes and reducing overall food waste

Composites Atlantic Ltd.

Oct 2012 - Feb 2015 Senior Aerospace Engineer

-Developed 90 curing instructional manuals out of complex technical data sheets in 7 months simplifying the cure process for all employees
-Secured properly weight-rated forklifts after creating a Joint Occupational Health and Safety action plan to re-weigh all currently used equipment allowing for safe and effective transportation of expensive tools and parts
-Effectively demonstrated 2 years of forklift use moving parts ranging up to $100,000 without dropping or damaging tools or materials
-Managed additional duties above position requirements, allowing more efficient training of new employees

Staples Office Supplies

Oct 2011 - Feb 2012 Electronic Sales Associate

-Applied a holistic approach to technology sales, allowing diagnosis of the root issue the customer is having and a solution they can leave the store with that day boosting overall customer satisfaction
-Managed technical phone support to ensure customers that did not need to come directly to the store could effectively order online, increasing overall sales while reducing the number of employees required to manage the sales floor
-Provided technical support at the EasyTech bench during the repair associates off hours, allowing greater coverage of EasyTech hours and customer issues to be repaired much more quickly